The engageX solution is in line with the e& enterprise vision to help businesses and governments embrace new technology, drive real transformation and create Intelligent Value, continuously adjusting the solutions provided to best suit the customer requirements. These capabilities include SMS, Voice, Video and Instant messaging. CPaaS solutions will witness an uptake with companies being able to add real-time communication capabilities to any pre-existing business applications by deploying application programming interfaces (APIs). The global CPaaS market is expected to grow by $ 10.19bn during 2022-2026, accelerating at a CAGR of 17.85 percent. Gartner predicts that by 2025, 95% of global enterprises will utilise API-enabled CPaaS offerings to uplevel their digital competitiveness.
CPaaS entirely replaces legacy infrastructure and interfaces, considered a barrier for organisations hoping to provide quality communication services. The global CPaaS market is expected to grow by US$10.19 billion during 2022-2026, accelerating at a CAGR of 17.85%.Į& says its engage solution is in line with its enterprise vision to help businesses and governments to embrace new technology, drive real transformation and create intelligent value by adjusting the solutions to suit customer requirements.E& enterprise, part of e& (formerly known as Etisalat Group), announced the launch of engageX, a growing Communications Platform as a Service (CPaaS) ecosystem that customises any end-user customer experience journey with seamless, multi-channel communications.ĬPaaS enables real-time communication capabilities with a cloud-based delivery model, which helps businesses to accelerate their digital transformation programmes by enhancing and personalising customer engagement. Gartner predicts that by 2025, 05% of global enterprises will use API-enabled CPaaS offerings to uplevel their digital competitiveness.
#Engagex commercial professional#
engageX will elevate the CPaaS ecosystem, building on strategic partnerships with industry leaders, end-to-end professional service including developers' advocacy and consultancy," said Salvador Anglada, CEO, e& enterprise.
"We are launching engageX, our CPaaS offering, to elevate the quality of customer experience provided by enterprises and government entities in the region. The company formerly known as Etisalat said that the service will customise and end-user customer experience journey with seamless, multi-channel communications.ĬPaaS enables real-time communication capabilities with a cloud-based delivery model, which helps businesses to accelerate their digital transformation programmes by enhancing and personalising customer engagement.ĬPaaS replaces legacy infrastructure and interfaces, considered a barrier for organisation hoping to provide quality communication services.
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